This session explores how AI will shape the future of shift-based businesses, where work happens in stores, venues, care settings and on the move, not behind a desk.

Designed for small business owners, operational leaders, store managers and HR teams, Ciaran will explain why frontline AI must be embedded in the everyday systems that run a business: rosters, time clocks, timesheets and compliance processes. Through practical examples, he will show how AI can help managers respond to sick calls, fill shifts, balance labour costs and make better decisions with the right information at hand.

Attendees will learn how to introduce AI safely, establish clear ownership across operations, HR and IT, and protect both data and employee trust. The session will also provide a practical 90-day roadmap for automating routine administration while keeping human judgment at the centre of every important decision.